Quick Answer

1. Check for damage.
2. Restart your strap.
3. Update your strap.
4. Update your Battery Pack.
5. Contact Support.

If your WHOOP is not charging, it can be a frustrating experience that leaves you unable to collect important data.

This article will help you troubleshoot and fix common issues related to charging your WHOOP strap.

How to Fix WHOOP Not Charging

There are several things you can to do get your WHOOP charging. In most cases, the steps below will fix your problem.

While it happens rarely, it is important to note that sometimes there is hardware damage.

Let’s go over all the possible fixes that are in your hands, and how to move forward if they don’t work:

Step 1: Check For Damage

This is an easy one, but sometimes so simple you brush over it. Check the charging cable, your WHOOP sensor, and Battery Pack for visible signs of damage.

Step 2: Reboot Your WHOOP

If your strap still won’t charge after checking for obvious damage, try resetting your WHOOP.

Sometimes the issue can simply be due to a software bug, in which case a reboot can typically do the trick.

Step 3: Update Your WHOOP

Outdated firmware can sometimes cause charging issues. To check for updates:

1. Open the WHOOP app.
2. Click “More” on the bottom right.
3. Select “Device Settings“.
4. Tap “Advanced“.
5. Choose “Firmware Check“.
6. Update the strap if there is one available.

Step 4: Update Your WHOOP Battery Pack

This is a hidden secret for WHOOP that isn’t talked about often. The majority of charging issues can be resolved by updating the battery pack that you use to charge your strap.

The process is a bit long and nuanced depending on what type of computer you have. We recommend following these instructions on how to use the WHOOP Battery Pack Updater.

Step 5: Contact Support

If you’ve tried all the troubleshooting steps and your WHOOP still won’t charge, it’s time to reach out to WHOOP Support.

They can provide further assistance, which may include you purchasing a new device or Battery Pack replacement.

Reasons Your WHOOP Won’t Charge

There are several reasons your WHOOP strap won’t charge:

• Damaged charging cable or adapter
• Outdated firmware or software
• Poor connection between the strap and Battery Pack
• Faulty sensor battery
• Faulty Battery Pack

Frequently Asked Questions

Why isn’t my WHOOP charging even though it’s connected to the charger?

Make sure there is no visible damage to any of the parts, then update the sensor and the battery pack, restart your device, and if none of that works, contact support.

Can I use a different charger to charge my WHOOP device?

Yes, any USB-C to USB charger will charge your Battery Pack just fine.

Can I charge my WHOOP device while wearing it?

Yes, you can charge your WHOOP while wearing it by using the WHOOP battery pack, which slides onto the strap.

Can I charge my WHOOP device with a computer’s USB port?

Yes, you can charge your WHOOP device using a computer’s USB port. Any USB-C to USB will work fine.