WHOOP Not Charging? Here Are 5 Ways To Fix It
- Check for damage.
- Restart your strap.
- Update your strap.
- Update your Battery Pack.
- Contact Support.
How to Fix WHOOP Not Charging
There are several things you can to do get your WHOOP charging. In most cases, the steps below will fix your problem.
While it happens rarely, it is important to note that sometimes there is hardware damage.
Let’s go over all the possible fixes that are in your hands, and how to move forward if they don’t work:
Step 1: Check For Damage
This is an easy one, but sometimes so simple you brush over it. Check the charging cable, your WHOOP sensor, and Battery Pack for visible signs of damage.
Step 2: Reboot Your WHOOP
If your strap still won’t charge after checking for obvious damage, try resetting your WHOOP.
Sometimes the issue can simply be due to a software bug, in which case a reboot can typically do the trick.
Step 3: Update Your WHOOP
Outdated firmware can sometimes cause charging issues. To check for updates:
- Open the WHOOP app.
- Click “More” on the bottom right.
- Select “Device Settings“.
- Tap “Advanced“.
- Choose “Firmware Check“.
- Update the strap if there is one available.
Step 4: Update Your WHOOP Battery Pack
This is a hidden secret for WHOOP that isn’t talked about often. The majority of charging issues can be resolved by updating the battery pack that you use to charge your strap.
The process is a bit long and nuanced depending on what type of computer you have. We recommend following these instructions on how to use the WHOOP Battery Pack Updater.
Step 5: Contact Support
If you’ve tried all the troubleshooting steps and your WHOOP still won’t charge, it’s time to reach out to WHOOP Support.
They can provide further assistance, which may include you purchasing a new device or Battery Pack replacement.
Reasons Your WHOOP Won’t Charge
There are several reasons your WHOOP strap won’t charge:
- Damaged charging cable or adapter
- Outdated firmware or software
- Poor connection between the strap and Battery Pack
- Faulty sensor battery
- Faulty Battery Pack
Frequently Asked Questions
Why isn’t my WHOOP charging even though it’s connected to the charger?
Make sure there is no visible damage to any of the parts, then update the sensor and the battery pack, restart your device, and if none of that works, contact support.
Can I use a different charger to charge my WHOOP device?
Yes, any USB-C to USB charger will charge your Battery Pack just fine.
Can I charge my WHOOP device while wearing it?
Yes, you can charge your WHOOP while wearing it by using the WHOOP battery pack, which slides onto the strap.
Can I charge my WHOOP device with a computer’s USB port?
Yes, you can charge your WHOOP device using a computer’s USB port. Any USB-C to USB will work fine.
Ken is a Data Analyst in the Healthcare industry and the owner and sole contributor to The Wearable Guy.